Privacy Policy

Last updated: 19.11.2025

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

We respect your privacy and are committed to keeping your information safe. We do not sell, share, or disclose your details to any third parties unless required by law.

1. Information We Collect

We collect the following information when you use our website:

Name and surname
Email address
Billing and payment details
Order history
Account information
Any files or images you share with us for custom designs (if applicable)

2. How We Use Your Information

Your information is used only for the following purposes:

Order Processing

To create your account
To process and deliver your orders
To manage access to your purchased designs or subscription credits

Account & Subscription Management

To notify you when your subscription is nearing expiry
To confirm payments
To send you information about your account or any issues affecting your orders

Communication

To send important updates about your purchases or subscription
To let you know about new designs, specials, or changes to our services (you may unsubscribe at any time)

We do not use your personal data for anything unrelated to your orders or subscription.

3. Information We Do NOT Collect

We do not collect or store:

Banking login credentials
Sensitive personal information (e.g., medical or religious information)

All payments are securely processed through third-party payment providers. We do not have access to your credit card numbers.

4. Sharing of Information

We do not share your personal information with any third parties, except when required to:

Process your payment securely through our trusted payment gateway
Comply with South African law if legally required

Your information is never sold, rented, or shared for marketing purposes.

5. Data Storage & Security

We take reasonable measures to protect your information, including:

Secure SSL encryption on all pages
Restricted access to customer data
Regular security updates and monitoring

Personal information is stored only on our website systems and is used exclusively for your orders, subscriptions, and communication regarding our services.

6. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

Access the personal information we hold about you
Update or correct your details
Request deletion of your account (subject to legal and financial record-keeping requirements)
Unsubscribe from marketing messages at any time

You can request these changes by contacting us at:
admin@tumblerwrap.co.za

7. Cookies

Our website may use basic cookies to:

Keep you logged into your account
Remember your cart or downloads
Improve site functionality

We do not use cookies to track you across other websites.

8. Retention of Information

We keep your information only for as long as necessary to:

Provide access to your purchased designs
Maintain your subscription
Comply with tax and financial regulations

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Email: admin@tumblerwrap.co.za